Popular but dubious recommendations for leaders include focusing only on your strengths, being authentic at all times and worrying about how you pose, argues Marc Effron of The Talent Strategy Group. "Be a critical consumer and realize that management advice that sounds too easy to be true, very likely is," he writes.
The best way to deal with a customer who won't stop trying to negotiate discounts is to be clear about the reasons your price is firm, writes Sean McPheat. If possible, try to move the discussion away from price and toward negotiables in other areas, such as delivery times or payment terms.
Sales representatives should try not to build momentum transparently by asking questions such as "Does that make sense?" during meetings, writes Geoffrey James. Other common phrases that can turn off buyers include "Sorry to bother you" and "Trust me."
The US is set to use more of its oil due to increased production and a lower oil trade deficit, writes Justin Fox. If oil prices rise sharply, the effect may not be as negative as in years past, but the costs to households and businesses "might well outweigh the profits of and increased investment by the energy industry," Fox writes.
One of the most useful functions of customer relationship management software is to remind sellers what they've already covered in previous conversations with a particular buyer, writes Warren Fowler. CRM solutions can also generate charts, tables and graphics filled with useful real-time information to help sales representatives meet their clients' needs.
Management is about getting things done on a day-to-day basis, while leadership is about influencing and inspiring others, experts say. Managers can hone their leadership abilities by focusing on the long term and improving their emotional intelligence.
A recently proposed rule relating to the 20% tax break for pass-through entities could end certain tax-avoidance strategies. Here is a closer look at which strategies are still viable and which are not.
Google Data Studio can help you analyze and visualize data from a social media campaign. Chris Palamidis explores how to import data, develop reports and add charts.
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