US Trade Representative Robert Lighthizer said during NAFTA talks Wednesday that the government has certified that 700,000 Americans have lost their jobs because of the agreement. A USTR official said this was a conservative number that represents petitions related to job displacement during the first seven years of NAFTA, but Glenn Kessler writes that it doesn't represent net gains or losses and most economists believe trade policy simply changes the mix of jobs rather than the number.
Online retailers will have an easier time turning visitors into buyers if they have a website that's easy to use, writes Robert Tallack. Use customer analysis and data to guide your content marketing strategy, which will help you attract more potential buyers to landing pages.
Internet-of-things platforms are only enterprise-ready if they offer application enablement, data aggregation and connectivity management, writes Louis Columbus. "In reality the majority of IoT platforms today can't provide this level of support to business strategies," Columbus writes.
There's no question that companies need workforce-optimization platforms, but there continue to be changes in how specific WFO platforms are received, writes Donna Fluss. Growth in recording and quality-assurance solutions in the contact-center market has been slow, with many WFO providers shifting to speech analytics, performance management and other areas.
An inner sense of purpose is the key element that allows employees to remain engaged with the work they do. Leaders can help foster this sense of purpose through conversational techniques and by asking the right questions, writes Kristi Hedges.
Self-awareness is "the meta-skill of the 21st century," says psychologist Tasha Eurich, who has a new book on the subject. This article offers pointers on how to become more self-aware, including engaging in brief daily periods of reflection.
Four principle factors -- including boredom and a lack of opportunity -- can contribute to poor business growth, writes Shaun Buck. Asking yourself a series of questions about your hiring needs, internal challenges and other topics can help you get your company back on track.
Church's Chicken, which is marking its 65th anniversary this year, has reorganized its management, and CEO Joseph Christina sees opportunity for growth in Asia and other markets. "There's no doubt that we have the best product and we need to catch up in the area of reimaging our restaurants and growing in markets where we feel guests want to come and eat our chicken," he said.
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