Small Business
Top stories summarized by our editors
8/18/2017

US Trade Representative Robert Lighthizer said during NAFTA talks Wednesday that the government has certified that 700,000 Americans have lost their jobs because of the agreement. A USTR official said this was a conservative number that represents petitions related to job displacement during the first seven years of NAFTA, but Glenn Kessler writes that it doesn't represent net gains or losses and most economists believe trade policy simply changes the mix of jobs rather than the number.

8/18/2017

Forever Labs is looking to help customers live longer by offering to store and preserve their stem cells. The ultimate objective would be to modify the stem cells to turn back the biological clock.

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TechCrunch
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stem cells, Forever Labs
8/18/2017

Online retailers will have an easier time turning visitors into buyers if they have a website that's easy to use, writes Robert Tallack. Use customer analysis and data to guide your content marketing strategy, which will help you attract more potential buyers to landing pages.

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Business
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online retailers, Robert Tallack
8/18/2017

The US job market tightened last week, with the number of new claims for unemployment falling to nearly a six-month low. Meanwhile, motor vehicle production fell during July.

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Reuters
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six-month
8/18/2017

Internet-of-things platforms are only enterprise-ready if they offer application enablement, data aggregation and connectivity management, writes Louis Columbus. "In reality the majority of IoT platforms today can't provide this level of support to business strategies," Columbus writes.

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Forbes
8/18/2017

There's no question that companies need workforce-optimization platforms, but there continue to be changes in how specific WFO platforms are received, writes Donna Fluss. Growth in recording and quality-assurance solutions in the contact-center market has been slow, with many WFO providers shifting to speech analytics, performance management and other areas.

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DestinationCRM
8/18/2017

An inner sense of purpose is the key element that allows employees to remain engaged with the work they do. Leaders can help foster this sense of purpose through conversational techniques and by asking the right questions, writes Kristi Hedges.

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Kristi Hedges
8/18/2017

Self-awareness is "the meta-skill of the 21st century," says psychologist Tasha Eurich, who has a new book on the subject. This article offers pointers on how to become more self-aware, including engaging in brief daily periods of reflection.

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99U
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Tasha Eurich
8/18/2017

Four principle factors -- including boredom and a lack of opportunity -- can contribute to poor business growth, writes Shaun Buck. Asking yourself a series of questions about your hiring needs, internal challenges and other topics can help you get your company back on track.

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Entrepreneur online
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Shaun Buck
8/18/2017

Church's Chicken, which is marking its 65th anniversary this year, has reorganized its management, and CEO Joseph Christina sees opportunity for growth in Asia and other markets. "There's no doubt that we have the best product and we need to catch up in the area of reimaging our restaurants and growing in markets where we feel guests want to come and eat our chicken," he said.

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QSR