Small Business
Top stories summarized by our editors
11/21/2019

WeWork is letting go 19% of its 12,500-strong workforce, or 2,400 people. The company plans to focus on its core offering and "create a more efficient organization," a spokesperson says.

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CNBC
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WeWork
11/21/2019

Food-delivery companies DoorDash, Uber Eats and Postmates haven't collected sales taxes, according to a Recode report, which could put them in a difficult position with regulators. Meanwhile, DoorDash is being sued by Washington, D.C., Attorney General Karl Racine, who accuses the company of misleading customers and keeping tips intended for drivers.

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Vox, CNBC
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Postmates
11/21/2019

Salespeople should stop focusing on price when they sell and instead concentrate on metrics such as total cost of ownership, return on investment and business value, writes David Brock. "Price never addresses the business return, productivity improvements, or economic value we produce with the customer," Brock writes.

11/21/2019

US consumer confidence hit its highest mark since July during November, as the Gallup Economic Confidence Index registered at +29 for the month. Fifty-five percent of respondents rated the economy as "good" or "excellent," and 52% said they perceive the economy as improving.

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The Hill
11/21/2019

The US ranked first among countries in the Mastercard Index of Women Entrepreneurs, which evaluates opportunities for advancement, support for entrepreneurs and financial access and knowledge assets. "The results reaffirmed that women are able to make further business inroads and have higher labor force participation rates in open and vibrant markets where the support for [small and medium-sized enterprises] and ease of doing business are high," the report says.

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Forbes
11/21/2019

Ask which projects truly require collaboration and who the right collaborators should be to avoid bogging down work, writes Carlos Valdes-Dapena, founder of Corporate Collaboration Resources. With less teamwork, employees can focus on more meaningful work that produces high-quality results, he writes.

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Fast Company online
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Carlos Valdes-Dapena
11/21/2019

Clients feel valued when a CEO sends them an email, writes Dotcom Distribution CEO Maria Haggerty, who lists five times a company leader should proactively communicate. "An informed client is one that feels connected to your business and brand, and wants to continue to work with you," she writes.

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Inc. online
11/20/2019

Chris Caldwell, KFC's chief technology officer, started at parent company Yum Brands as an intern in 1996. Among other things, he is working to streamline KFC's inventory processes through technology and helping the brand explore the potential of artificial intelligence.

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Marketing Dive
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Yum Brands
11/20/2019

John Zimmer, co-founder and president of Lyft, acknowledged that the ride-hailing app's share price has tumbled since its initial public offering in March. "I feel a deep amount of responsibility," he said at a tech conference in New York City.

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CNBC
11/20/2019

Ninety-seven percent of consumers are concerned about protecting their personal data, but many are willing to provide that data if they are rewarded with discounts or exclusive benefits, revealed a Tealium a survey of 1,000 consumers. "More data privacy regulations are inevitable in the US, so brands must prioritize and future-proof themselves by fine-tuning their strategies to abide by these standards, while continuing to bring innovative customer experiences to market," Tealium's Jeff Lunsford says.

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Tealium