Travel
Top stories summarized by our editors
4/28/2017

Southwest Airlines says it will end the practice of overbooking flights, a step the airline has been considering for some time, CEO Gary Kelly said. A new reservation system and better forecasting tools are making the practice unnecessary.

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Southwest, Gary Kelly
4/28/2017

Kimberly Seay, director of assistance for Allianz Global Assistance, explains what happens when a client or agent calls its 24/7 hotline. The process includes a case manager contacting the client and making payment arrangements with the medical facility, and an experienced nurse assessing the client.

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Travel Weekly
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Allianz Global Assistance
4/28/2017

Holland America Line and rugged clothing company Filson are collaborating to open a pop-up at Holland's McKinley Chalet Resort in Denali, Alaska, this summer. "We're excited to showcase the full functionality of the brand in such a natural environment and partner with Holland America Line to introduce it to their guests," Filson CEO Steve Bock said.

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Cruise Critic
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Holland America Line, Filson, Filson
4/28/2017

Bristol, a modern British city and a hidden gem, is home to distinctive street art, the centuries-old Berkeley Castle and a thriving culinary scene. "There is a great opportunity for agents to win bragging rights as being among the first to discover this wonderful small city with big ambition," said Kathryn Davis of Destination Bristol.

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TravelAge West
4/28/2017

To increase your sales numbers and the number of repeat customers, you should use social ads to reach your target audience, Catherine Heeg advises. Using a variety of ad forms, including canvas, slideshow and carousel, will grab the attention of people who want to travel and turn them into loyal clients.

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Catherine Heeg
4/28/2017

Agents have no duty to inform clients that an airline might remove them from a plane, as this information is widely known, advises Mark Pestronk. It is the responsibility of airlines to make their terms clear to passengers and avoid breaching those terms.

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Travel Weekly
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Mark Pestronk
4/28/2017

UPS beat analysts' forecasts in the first quarter, growing revenue to $15.3 billion. "We think of it as a good start, and we're determined to have a good finish to the rest of the year," CEO David Abney said.

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Reuters
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David Abney
4/28/2017

American Airlines CEO Doug Parker notes that the company's decision to increase wages is an investment that will make a difference in how they serve their customers. The airline is investing $930 million in salary increases for pilots and flight attendants. "As a service organization, investments in our team are investments in our product," Parker said.

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Bloomberg
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American Airlines, Doug Parker
4/28/2017

Passenger satisfaction with airlines is at an all-time high following years of heavy investment by the industry. According to the American Customer Satisfaction Index, passengers are taking notice of airlines' efforts to enhance the customer experience.

4/28/2017

An analysis by MileCards.com finds that major US airlines offer the best deals on Tuesdays when it comes to flying using miles. A study of American Airlines, United Airlines, Southwest Airlines and Alaska Airlines finds significantly lower prices on Tuesdays.

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USA Today