The opposite of micromanagement is a leadership approach in which trusted workers are given training, expectations and the authority to find solutions and make decisions on their own, says John Baldoni in this blog post and video. That gives bosses the space to focus on big-picture thinking and also helps get the best out of their newly empowered employees. "Let the direct reports share what they've experienced and how they would do things differently, if at all, the next time," Baldoni says.
Performance anxiety evaporates when you focus on sharing something rather than trying to prove yourself, says John Baldoni in this blog post and video. "Someone who seeks to be number one in order to prove how confident he is fails a fundamental concept of leadership," he says.
Caesars Entertainment Corp. is investing $75 million in renovating and renaming Caesars Palace's Roman Tower ahead of the property's 50th anniversary. Caesars will add 20 rooms to the 567-room tower and change the name to Julius Tower. The building was last updated in 2001.
Leaders should be educated on each part of their business while being smart enough to know people will tell them what they want to hear, says Jonathan Tisch, co-chairman of the board of Loews Corp. One question he says executives should ask: "Are you telling me this because it's what you believe in, or because you think it's what I want to hear?"
Marriott hopes that embracing new technology will give it an edge with travelers turning to online sites to book their rooms, as well as boost its bottom line. Travelers can expect to eventually see doors they can unlock with their phones, and other innovations, such as a partnership with Netflix allowing guests to access their Netflix accounts in their rooms.
The Even brand by InterContinental Hotel Group, Tryp by Wyndham and Westin properties are finding value in providing fitness options for guests. "Guests really want flexibility, and having the ability to choose whether you do a class, strength train or work out in your room provides the options they need to fit their lifestyle and schedule," said InterContinental's Jason Moskal.
AAA predicts that 37.2 million travelers will drive at least 50 miles on Memorial Day weekend, a 4.7% increase over last year and the highest number since 2005. The travel group attributes the increase to reduced gas prices and a good job market. Nine out of ten travelers are expected to go by road this year.
Smartphones were in use by 75% of mobile phone users last year, enabling hotels to leverage the devices for services such as room selection, access and requests for services, according to PwC.
Iran's tourism industry is about shift into overdrive as hospitality firms such as AccorHotels prepare to set up properties there after the country's recent nuclear deal. "We expect the recent agreements to potentially open up tremendous opportunities and rapid growth for the hospitality and tourism industry in Iran," said Christophe Landais, Accor Middle East's managing director.
JW Marriott's Nightly Refresh Program and the handmade mattresses at The Peninsula Hotel in New York highlight luxury hotels' focus on helping guests receive a good night's rest.
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