On Saturday passengers at their departure gate in London learned suddenly that British Airways and Lufthansa were unexpectedly canceling flights to Cairo due to an increased risk of air-related terrorist attacks over Egypt. British Airways likely will remain out of Egypt for a week or more as it monitors and assesses the security situation.
Hilton and Virgin Hotels are among hotel brands using personalized apps to handle a variety of tasks for guests, from choosing a floor plan to opening the room's door to suggesting nightlife options. The ability to pay via phone is likely on the way, with voice activation of a room's features on its heels.
It's no secret that spa resorts' decor is soothing -- but a trip can offer twice the pleasure if travelers choose a hotel that has amazing views as well as amazing services and interiors. Dan Dao recommends five, including Royal Champagne Hotel & Spa in France, Schloss Elmau in Germany and JW Marriott Venice in Italy.
It's frustrating when a client blames you for things that go wrong on a trip, but the best way to handle it, Tammy Levent says, is to remain calm and listen with your undivided attention. Then, apologize -- regardless of your role or lack thereof -- and provide a solution or ask how you can make the situation better.
Travel editor Ted Thornhill describes his tour of American Airlines' Integrated Operations Center, a 149,000-square-foot facility where 2,000 workers oversee more than a million annual flights operated with 1,547 aircraft and serving more than 200 million passengers. "The calm professionalism of the staff -- some of whom have to digest information across six or seven screens in front of them -- is salute-worthy," writes Thornhill.
The US Department of Transportation has approved a joint venture between American Airlines and Qantas, which will allow the two carriers to codeshare on certain routes and combine operations in certain airports. The carriers filed their initial application for a joint venture in 2016.
FedEx maintains a location year-round at the San Diego Convention Center, but triples its size to accommodate the crowds of Comic-Con in order to help attendees safely ship memorabilia home. "This is our Super Bowl," said Jerry Lynn, a FedEx event solutions consultant who runs the location. "We assemble a huge team."
New York's Long Island MacArthur Airport received three grants from the Federal Aviation Administration, totaling $1.5 million. The grants will be used to conduct a study for the new west concourse, design airplane parking ramp improvements and draft renovations for the airport's main terminal. Officials also plan to apply for around $67 million from the FAA for concourse construction and other enhancements.
A $2.3M construction project is underway at Montana's Lewistown Municipal Airport. The project is expected to last several weeks and will include the completion of concrete work, runway improvements and lighting upgrades.
Construction is progressing on the $90 million terminal replacement project for Louisiana's Lafayette Regional Airport. The new 110,000-square-foot terminal will replace the airport's existing terminal, which was built in 1965, and the number of gates for commercial planes will increase from four to five. Local, state and federal funds contributed to the airport upgrade.
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