Agency sales are expected to hit $127 billion in 2021, an almost 13% increase over 2017, according to a Phocuswright study. Agencies are seeing success due to "complexity, trust and the demand for experiential travel," said Ninan Chacko of Travel Leaders Group.
UPS is offering discounts to small businesses in a promotion that will run through the end of the year. "These savings, together with our highly reliable network, which is performing at levels consistent with our non-peak, on-time performance, is a winning combination," said UPS Chief Marketing Officer Kevin Warren.
Alaska Airlines' Fantasy Flight from Spokane International Airport to the "North Pole" on Saturday gave children in need a trip to a winter wonderland. The 40-minute flight brought the children to a hangar decorated to look like Santa's hometown, where they enjoyed food, presents and story time.
Southwest Airlines will offer nonstop flights to accommodate college football fans looking to attend games in Miami, Fla., and Arlington, Texas. "We're making it easier for fans of the top four teams in college football to cheer on their favorite teams as they compete for the championship," the airline said.
Hawaiian Airlines is celebrating 90 years in service with a new program that will match employee donations to a select group of charities, up to $90,000. "We are very proud of our legacy as Hawaii's first airline, and I am extremely proud of the generosity and aloha our 7,200-strong employee 'ohana [family] demonstrates on a regular basis, and particularly during the inaugural week of our charity drive," said Peter Ingram, Hawaiian Airlines' president and CEO.
Online bookings continue to grow faster than direct channels, according to Hotelbeds. "It shows that consumers are generally more comfortable -- for a range of reasons -- with buying from intermediaries and on balance favor that over going to a hotel dot-com," says Sam Turner of Hotelbeds.
Allegiant Air this week will launch service between New York's Albany International Airport and three destinations in Florida: St. Pete-Clearwater International Airport, Punta Gorda Airport and Orlando Sanford International Airport.
Hyatt Place's on-demand meditation and exercise routines and Dream Hotels' seven-minute workouts are examples of how hotels are tailoring offerings for busy business travelers. "In an increasingly time-pressed environment, business travelers care more and more about fast and convenient hotel services," says consultant and hospitality professor Sean Hennessey.
Thomson Family Adventures is offering a special Costa Rica tour for children aged 2 to 6 and their families. These young travelers can view a variety of native animals at the Diamante Eco Adventure Park, take a tortilla-making class and enjoy storytelling at a public library.
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