Tom Stieghorst says a sighting of two dozen killer whales off the ship's bow was the perfect cap to his remarkable 10-day Abercrombie & Kent journey in Antarctica on the chartered Le Lyrial. With scientists, a historian, a seabird expert and photography coaches as part of the expedition team, nary a curious question went unanswered on the "ethereal" trip.
About eighty organizations have written to Transportation Secretary Elaine Chao, requesting that the agency provide guidance on the definition of service animals in response to incidents on aircraft involving disruptions by untrained emotional support animals. "People are fraudulently misrepresenting their pets. We want to protect those dogs and the people that need service dogs ... to live a somewhat normal life," Sheila Goffe of the American Kennel Club said.
A new law that may be a first in Europe is designed to prevent tourists in Spain's Balearic Islands from finding organized pub crawls, open bars and happy hours, and from jumping off hotel balconies into swimming pools. Fines and ejection from hotels are possible penalties for the acts and are meant to discourage binge drinking, injuries and deaths.
Hilton's new Tempo brand is aiming for a wellness mindset rather than an age group, but millennials definitely fit the bill of its targeted "modern achievers." About 60 Tempo hotels already are in the works -- in 30 cities from Atlanta to Maui -- and all will offer guided meditations by Thrive Global as well as other features designed to destress, recharge and promote a sense of discovery.
JetBlue will launch new service between New York and Guatemala City, as well as add flights in Nashville, Tenn., and Bozeman, Mont. In California, the airline is dropping service in Oakland and reducing flights from Long Beach.
American Airlines has added Miami International Airport to its list of cashless locations, with the goal of speeding airport transactions for travelers. Passengers who have only cash can use the ReadyCredit terminal to convert it to a debit card.
Clear communication, discussions of travel insurance and keeping yourself informed are some of the keys to coping with angry clients. Codie Liermann explains how working on these three areas may prevent clients from getting upset in the first place.
Travelers United President Charlie Leocha writes that the recently commissioned RAND report failed to provide an accurate assessment of airport funding and lacked passenger input in its final study while advocating to an increase in the Passenger Facility Charge. Instead of a lack of funds, "the continued rise in passenger traffic increases airport income," allowing airports to "have more funding for airport infrastructure" and billion dollar surpluses for federal airports.
Airlines added flights to Miami for the Feb. 2 Super Bowl as soon as the San Francisco 49ers and Kansas City Chiefs earned the right to compete in the championship game. American, JetBlue, Delta and Southwest will increase service to south Florida to accommodate increased demand.
United Airlines will deploy its Bombardier CRJ-550 regional jets, with expanded overhead storage and premium cabin seating, on its new shuttle route between New Jersey's Newark Liberty International Airport and Ronald Reagan Washington National Airport. United also announced that 787-9 Dreamliners featuring Polaris business class service will begin flying its routes from Chicago to Beijing and Shanghai.
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