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Hanging on to e-mail

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SmartPulse — our weekly reader poll in Smartbrief on Workforce — tracks feedback from leading managers and HR practitioners. We run the poll question each Wednesday in our e-newsletter and feature analysis from Lance Haun, vice president of outreach for MeritBuilder, the main guy over at and a member of the SmartBrief on Workforce Advisory Board on this blog.

Last week’s poll question: E-mail is increasingly being replaced with real-time communication platforms such as Twitter, Facebook and Google Wave. What do you think communication will look like in your business in five years?

  • Still driven by e-mail first, other technologies second, 65%
  • We’ll be using something so new, it hasn’t been discovered yet, 18%
  • Primarily real-time communication platforms such as chat, collaborative suites and social networking. 14%
  • Technology? We’ll still be using paper memos in 2014! 3%

“An overwhelming majority of people believe that e-mail isn’t being replaced anytime soon. Considering how entrenched communication platforms become a part of an organization, it isn’t a surprise to see this sort of response. The more interesting part is that nearly 20% leapfrog current real-time tools and believe we haven’t even see the communication platform we’ll be using in five years.” –Lance Haun