I’m reporting live from the SHRM’s annual conference out in San Diego this week, and I was lucky enough to meet with Paul Falcone, vice president of human resources for Time Warner Cable and author of “101 Tough Conversations to Have with Employees: A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges.”
Among Paul’s great tips for better handling workplace conflicts:
- Don’t be afraid to have them — sooner rather than later. Little problems can become big problems very quickly if you don’t address them head-on.
- Ask people upfront (as soon as the interview process) how they like to hear feedback. Some people appreciate a direct approach; others want something softer. And make it safe for them to tell you the prefer the latter.
- Use guilt, not anger to motivate people to assume responsibility.