Leadership is not about resolving other people's difficulties, but is instead about helping others identify and solve problems the company faces, writes David Brock. "Great leaders eliminate roadblocks to their people's abilities to solve problems," Brock writes.
A survey by the Society for Human Resource Management finds 48% of respondents say their organization has experienced workplace violence, compared with 36% in 2012. Meanwhile, 45% of respondents say their organization has an initiative aimed at preventing violence, and 49% of respondents say their organization offers training on how to respond if violence occurs.
Correction fluid brands such as Wite-Out, Liquid Paper and Tipp-Ex have found a niche in today's digital age, with Wite-Out sales in 2017 up almost 10%. However, there is only anecdotal evidence for why correction fluid is outperforming the office-supply market, not to mention correction pens and tape, writes David Graham.
Members of co-working organizations generally get access to a host of perks that can boost their work-life balance if used wisely. Members cite dedicated meeting space, professional development opportunities and gym access as benefits that improve their lives both during and after work.
The EU has fined Google $1.7 billion over restrictions on competitors' ads appearing in search results on third-party websites. The antitrust fine is the third levied against Google by the EU, bringing the total to $9.3 billion since 2017.
Best practices help organize companies and reduce risk, but they can also introduce rigidity and keep people from thinking about the best ways to approach a problem, argues Code and Theory CEO Dan Gardner. Instead, create teams with multiple perspectives and departments and designate a "directly responsible individual" on each project to facilitate creative problem-solving.
Everybody has times when they're down on themselves, and how well you bounce back from this dip is what shows your leadership ability, writes Jesse Sostrin. "One telltale sign is that you begin to negotiate with yourself and make internal compromises that convert your resolute intentions to passive actions," he writes.
Amazon and Microsoft are winning the corporate cloud market, although some companies are staying away from Amazon over fears of eventual competition. Volkswagen has long used Microsoft software, but another factor in choosing Microsoft for its "Automotive Cloud" project was avoiding competitors with "capabilities in disrupting you at the customer interface," says Volkswagen connected-car executive Heiko Huttel.
When presented with criticism, it is important to set aside time to process the information, to think about the viewpoint of the person giving feedback and to understand your reactions, writes Mary Jo Asmus. Expressing immediate reactions is rarely productive.
A customer success program is only effective when the customers are the focus, writes Paul LaRue, and the program fails when it causes customers to have unnecessarily complex experiences or only creates temporary solutions. Managers should consider reworking these teams if these issues cannot be remedied.
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