Shake Shack will revisit its plan to introduce self-ordering kiosks, tweaking the model from one it abandoned amid customer complaints last year. This time, the chain will add kiosks at select locations while also retaining cashiers, and customers will have the option to pay with cash.
Digital ordering is fueling growth of restaurant delivery and it's also spurring operators to reconsider the dining-in experience. "As delivery grows, it offers [operators] an opportunity to imagine how to set [themselves] apart from competition," The NPD Group's David Portalatin said.
Pizza concept Oak & Stone uses RFID technology from iPourIt to collect data on its customers who use the self-serve beer taps at its two Florida locations. The eatery can track the gender, residential area and age of customers, who can use the iPourIt app to see which beers and ciders they previously have ordered.
Subway has teamed with digital food and travel network Tastemade to revamp its menu. The chain will work with Tastemade's food experts and chefs to create trend-driven menu items.
Jack in the Box will invest as much as $45 million to revamp its drive-thru windows starting next year, with digital menu boards and other features designed to upgrade appearance and speed service. More than 70% of the chain's sales happen at the drive-thru.
Walmart wins over more customers from pet-owning homes than other national retailers, according to a report from Packaged Facts. Walmart's perceived advantages in pricing along with convenience and available brands helped it win over pet owners, according to the report.
H.E. Butt Grocery will close one of its smaller Houston-area locations and convert the space into a fulfillment center for online and pickup orders, the company announced. The 28,000-square-foot location could not offer all that customers want from a modern store and couldn't compete with other local retailers, said President Scott McClelland.
Kraft Heinz has adjusted the recipes for products such as Oscar Mayer hot dogs and Kraft Mac & Cheese to meet the needs of shoppers who increasingly seek healthier options, said CEO Bernardo Hees. "So even with consumers telling me great things about Capri Sun -- you all grew up with good memories about the brand -- you wouldn't choose it anymore," he said.
Three elementary schools in Pittsylvania County, Va., will participate in the federal program that will allow them to provide free breakfasts and lunches to all students. The district's supervisor of school nutrition, Kara Scott, says the move will alleviate the stigma associated with free meals.
Kashi has rolled out its Kashi by Kids cereal line in Berry Crumble, Cocoa Crisp and Honey Cinnamon varieties. The cereals are made with ingredients such as purple corn and red lentils, and were developed with input from children.
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