If you know a colleague is burning out, stop worrying about meddling and take action, writes Nurhaida Rahim, burnout recovery coach. Give them your full attention and support, resisting the urge to judge or fix the problem.
Conspec Builders uses mentoring, training workshops, leadership retreats and other techniques to develop leaders, says Charlene Teo, HR manager. "Building this 'leadership infrastructure' is expensive, but necessary -- or we may stagnate as we fail to grow and innovate," she says.
Rose M. Velez-Smith, global vice president of HR for Pitney Bowes, shares strategies for attracting, choosing and keeping talent. "Once it is determined that a candidate has the required skills for the job, you truly are faced with trying to determine how well they will fit into the culture of the organization," she says.
Sephora aims to improve the employee and customer experiences by taking surveys and following up on them, improving communication and treating everyone with respect, says Karalyn Smith, global chief people officer. "One thing we can do is shift the idea that HR is about transactions and 'resources' and instead recognize that HR is about people, so let's start putting people's needs and motivations at the core of our strategies and actions," she says.
Learn to become an effective global leader on your own time by connecting with people in other parts of the world online and taking a trip abroad once a year, writes China Gorman, America managing director for Unleash. "A very powerful way to expand your global mindset is to travel with a group of like-minded professionals to really explore a specific country," Gorman writes.
Write job descriptions that help military veterans understand how their skills fit with your company, writes Michelle Armer, chief people officer at CareerBuilder. "By developing an internal network, ideally populated with other veterans, employers can create an inviting environment for veterans to lean on one another and help the transition into their new roles," she writes.
The National Labor Relations Board has reversed precedent by holding that employers can prohibit nonemployee union representatives' activity in public spaces on company property, although employers must enforce their nonsolicitation policies uniformly. Attorney Henry Warnock said employers should reexamine their access and solicitation policies in light of the ruling.
Encouraging good habits among employees is an increasingly popular approach to human capital management, Adam Friedman, founder and president of ProHabits.com, writes. Friedman suggests using micro-actions -- short, targeted activities such as focusing on controlled breathing -- to help establish long-term positive behavior changes.
Sales representatives often focus on the products they offer, but their company's brand can be equally important when building trust with new customers, writes Sean McPheat. Every action a salesperson takes will affect how the company's brand is perceived, from the consistency of service provided to the personal connection that develops through customer interactions with sales reps, McPheat writes.
Cold emails can be an effective sales technique as long as the emails don't read exactly like a template and are customized for the recipient, writes Kathryn Aragon. Sales representatives must give something of value to recipients before asking for anything in return and keep cold emails short for best results.