Boards make better decisions when they can have a good debate, have multiple sources of information and are not afraid to hear bad news, according to research. "For their part, boards can fall into the trap of asking a few tough questions but then effectively rubber-stamping the decision the management wants no matter what," says Aaron De Smet of McKinsey.
Empathy is an important part of leadership, but sometimes you must directly challenge someone to improve even as you continue supporting them, writes Dana Theus. "Coaching feedback doesn't tell someone how to do something, but creates a safe space within which they can try, fail and succeed to figure it out themselves," she writes.
Virtual meetings can be challenging because every participant has a different set of preferences and expectations, although some mitigating tactics include surveys, breakout rooms, asynchronous communication and meeting-free time blocks, write University of North Carolina at Charlotte researchers. "While navigating a paradox of sometimes contradictory preferences, leaders can still make a difference," they write.
Amazon has succeeded by distilling its leadership principles and weaving them into the essence of the company, write former Amazon executives Bill Carr and Colin Bryar. Carr outlines the five processes any company can emulate including how to effectively hire, hold meetings and form innovative teams.
Salespeople can use the "rule of 3," in which they include three bullet points, features or options within emails, to improve engagement without overwhelming prospects, writes Mike Schultz. Other best practices include asking questions, which makes getting a response more likely, and personalizing emails by including the recipient's name and other customized information.
Airlines are gradually bringing back onboard food and beverage service, with a range of offerings based on the length of flights. Inflight purchases, including alcoholic beverages, are also returning on certain flights.
As normalcy begins to creep back in to life, take time to reevaluate what productivity means and reset expectations, writes JotForm founder Aytekin Tank. Take mental breaks, embrace briefly doing nothing and find what matters to reboot perspectives on being productive, Tank writes.
Perfectionism can keep entrepreneurs from reaching their full potential, as procrastination and feelings of anxiety and fear get in the way of progress, writes trauma recovery coach Amanda Westland. She offers three tips for ending the cycle of perfectionist paralysis, including adjusting mind set.
Although coronavirus disruptions slowed succession plans for Florida-based Nexxa Group, that emphasized the marketing company's valuable agility, founder Holly Paulus says. Paulus has been working with her attorney for five years on the plan and fostering a "naturally active role" for her daughter, who will take over.